Reference

Privacy Policy: How We Handle Your Account Information

We collect and protect the information you share when you open an account, fund your wallet via bKash, Nagad or Rocket, and play across our lobby.

Account data securityPayment privacy for bKash, Nagad, RocketUser rights & access requestsCookie handling explainedContact us for changes
okbaazi Privacy Policy: How We Handle Your Account Information
DATA PROTECTION

How We Safeguard Your Privacy

We encrypt account logins, payment requests and withdrawal confirmations with industry-standard SSL so your bKash, Nagad and Rocket details stay private in transit. Device fingerprints and session tokens help us detect unusual login patterns from new locations. You control your marketing preferences in account settings and can unsubscribe from promotional messages anytime without affecting account access or withdrawal processing.

Secure Account Login

Every login to okbaazi uses SSL encryption and a session token tied to your device. If we see a login attempt from a new IP or device we will ask for OTP confirmation via your registered mobile number.

Payment Data Handling

When you deposit via bKash, Nagad or Rocket we collect the transaction ID and amount to credit your account. We store payment records in hashed form and never log your wallet PIN or sensitive credentials.

Cookie & Tracking Notice

We use session cookies to keep you logged in and analytics cookies to measure page load times and lobby visits. You can disable non-essential cookies in your browser; session cookies are required for account access to work.

Data Retention & Deletion

Transaction logs for deposits, bets and withdrawals are kept for dispute resolution and audit compliance. Marketing contact lists are cleared when you unsubscribe. To delete your account and all associated data, submit a request through live chat or email support.

PRIVACY QUERIES

How to Reach Us About Your Data

If you want to review the personal information we hold, correct a mistake in your account profile, request deletion or ask how we use cookies, contact us through any of these three channels. Our team will respond with the details you need or the form to complete your request. For urgent account-security matters like unauthorized login attempts, live chat is the fastest route.

Team online

Live Chat

Open the chat widget on any page, select the privacy or account topic and describe your request. An agent will confirm your identity with your registered mobile number before sharing account data or making changes.

Email Support

Send your data request or privacy question to our support address. Include your registered mobile number and account username so we can verify your identity before replying with personal records or making updates.

Help Centre

Browse our privacy FAQ inside the help centre for quick answers on cookie settings, data retention, marketing opt-out and how to download your transaction history for bKash, Nagad and Rocket deposits.

Common Questions About Your Data & Rights

We collect your mobile number, email address, date of birth, username and device identifier when you open an account. For withdrawals we also verify your bKash, Nagad or Rocket account name to match your registration details.

Yes. Contact support via live chat or email with your registered mobile number and we will send a copy of your account profile, transaction history, login records and marketing preferences within a reasonable timeframe.

We use session cookies to keep you logged in and analytics cookies to track page performance. You can disable analytics cookies in your browser settings; session cookies are required for account access so turning those off will log you out.

No. Your bKash, Nagad and Rocket transaction data stays within our payment processor and our secure database. We do not sell or rent payment information to advertisers or external companies under any circumstances.

Log in to your account, go to settings and toggle off marketing messages. You can also click the unsubscribe link at the bottom of any promotional email. Either method removes you from the list immediately.

When you request account deletion we anonymize your profile and remove marketing contact details. Transaction logs are retained for the period required by audit and dispute-resolution rules, then purged. Contact support to start the deletion process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.