Reference

Legal Framework for Your okbaazi Account

Access to okbaazi and its services depends on your local law and eligible region — we want that to be clear from the start.

Jurisdiction-Dependent AccessAccount ConditionsWallet and Payment TermsUser Rights and Obligations
okbaazi Legal Framework for Your okbaazi Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a dispute over a transaction, or a request related to your personal data, our support team handles these through the channels below. For formal legal correspondence, use the written contact path so we can log and track your request properly.

Live Chat Support Reach our account support team directly through the live chat in your account dashboard. Available for general legal queries, account condition questions, and wallet dispute follow-ups.
Email for Formal Requests Send formal legal requests, data access queries, or written dispute notices to our support email. We acknowledge receipt and respond within the timeframe stated in our policy.
Account Help Centre The Help Centre in your account settings covers common legal questions — from account closure steps to how we handle wallet balances during a dispute review.
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account

Your account security and the handling of your personal data are governed by our privacy policy, which sits alongside these legal terms. We collect only what is necessary to operate your account, verify your identity, and process payments through bKash, Nagad, and Rocket. Data is retained for the period required by applicable law and our internal compliance obligations, after which it is deleted or anonymised.

Data Retention Policy

We keep your account data for the period required under applicable law. Once that period ends, personal records are deleted or anonymised in line with our internal data handling procedures.

Cookie and Tracking Use

We use session cookies to keep your account secure and functional cookies to remember your preferences. Analytics cookies are used only in aggregate form and do not identify you personally.

Account Security Practices

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unauthorised activity, contact support immediately through live chat so we can freeze the account and investigate.

Requesting Changes to Your Data

You may request access to, correction of, or deletion of your personal data by contacting us via the support email. We will respond within the timeframe set out in our privacy policy.

Common Legal Questions from Our Users

These are the questions we hear most often about account terms, data rights, and legal eligibility. If your question is not covered here, the support team can help you find the right clause in your account agreement.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is lawful where you are located before opening an account.

Any verified balance in your account wallet at the time of closure is returned to your nominated bKash, Nagad, or Rocket account, subject to identity verification and the withdrawal conditions in your agreement.

Send a data access request to our support email from your registered address. We will confirm receipt and provide your data within the timeframe stated in our privacy policy.

Yes. Submit a deletion request through support. We will remove personal data that is not required to be retained under applicable law or our compliance obligations, and confirm when it is done.

We notify you through your registered account contact before any material change takes effect. Continuing to use the platform after that date means you accept the updated terms.

Use the support email for formal written disputes. Include your account reference and a clear description of the issue so we can log it correctly and assign it to the right team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.